Have you checked the FAQ?

Here are the FAQ Topics:
Rates
Airtime
Text Messaging
Long Distance
Additional Features
Local Number Portability
Handset Warranties
Misc

Any Other Questions?

OK. You’ve read the FAQ, checked everything out, but you’re still scratching your head about a few things. No problem. Talk to us directly and give us a chance to fill you in. We’re very approachable. Here’s how to reach us:

   Customer Service:  1-866-310-1023 or dial 611 on your SpeakOut phone (FREE Call)            and press 1 to speak to a Customer  Service representative.
           Account Information: *777 on your SpeakOut phone (FREE Call)
   Email: askspeakout@7-11.com
**Regular airtime rates apply.